Returns & Exchanges

At Star Labs, we stand behind our cutting-edge electronics and offer a 30-day return policy to ensure you are completely satisfied with your purchase. If your hardware doesn't meet your expectations, we provide a streamlined exchange or refund process to get you back to your research.

Return Process

• 1.
  Initiate Your Request

  Log in to your account and visit the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the device in its original manufacturer packaging, including all cables, manuals, and accessories to ensure a full refund.

• 3.
  Ship to Central Labs

  Affix the prepaid shipping label provided via email and drop off the package at any authorized courier location.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition, your refund will be processed to your original payment method within 5-7 business days.